Ashley Harpp 5/5/23 Ashley Harpp 5/5/23

Unlocking the Power of Every Team Member: 5 Tips to Foster Effective Collaboration (Part 2 of 3)

Ashley Harpp 4/25/23 Ashley Harpp 4/25/23

Inspiring Collaboration: How Thoughtful Scrutiny Sessions Bring Teams Together (Part 1 of 3)

Ashley Harpp 7/20/21 Ashley Harpp 7/20/21

Keep customers focused and engaged

Ashley Harpp 4/28/21 Ashley Harpp 4/28/21

4 Tips to Keep Customers Engaged

If you’ve done Customer Success for any period of time, you know that customers can go silent. Here are 4 tips to keep customers engaged and to prevent this from happening to you.

Ashley Harpp 3/24/21 Ashley Harpp 3/24/21

4 Tips for a GREAT QBR

Preparing for a business review can be stressful and overwhelming. Here are four tips to driving a productive QBR.

Ashley Harpp 5/17/19 Ashley Harpp 5/17/19

My Customer Success Reading List

Some have asked for books I’d recommend for those working in Customer Success. Well, I’ve decided to share this publicly. Here are my favorite books for Customer Success.

Ashley Harpp 5/17/19 Ashley Harpp 5/17/19

Guiding principles of Customer Success Contributors

What does it mean to be human? Is it about having emotions? Do the relationships we form make us special? Or is humanity just a program that can be emulated?